The New Industrious Example In Banking Queue System We Have Yet to See the True Power 

For this reason, this research was carried out after banking queue system the approval and valuable cooperation of mr. Franglais nikolai, regional director of burbank of the branch network of crete and mrs. Sophia murasaki, individual coordinator at the regional directorate of burbank crete. In order to achieve the aim and the objective of the work, a market research was carried out at burbank erasmus bank of medallion, using the questionnaire as a research tool in order to demonstrate the degree of customer satisfaction with the use of the bank s products and services. In order to design the survey a bibliographic review was conducted, on customer satisfaction in general, but also on customer satisfaction in the service sector in particular. Additionally, data was collected on the banking sector in greece, as well as reports from previous surveys on the satisfaction of greeks from the banking sector. The secondary sources used were mostly academic journals and books, as banking queue management system well as journalistic sources from the internet and the printed press.

Through the secondary research banking queue management system purpose is to answer questions such as what is satisfaction, what is product-service, what factors influence consumer behavior, how an unsatisfied customer responds, etc. After the secondary research was completed, the primary research was followed, where it was carried out with the structured questionnaire technique. The questionnaire method was chosen because it is less time-consuming, more cost-effective, there is credibility in the collected data, analysis is easier and offers more anonymity to participants than other methods such as interview, group discussion, observation, another reason chosen for the questionnaire method is because the data can be easily encoded (if all the questions are of closed type), which means that there is less statistical error. To conduct the survey, the sample was first to be determined to be as satisfactory as possible. From the population, a random sample was chosen to use the simple random sampling method, and more specifically the systematic interval method, in a customer was taken every minutes. The population of the sample is characterized by relative homogeneity and consequently, after consultation with the supervising professor, the sample of individuals was considered satisfactory. To complete the questionnaire, individuals were required to be over years of age in order to have legal capacity queue management system in bank and to be able to carry out banking transactions themselves.

Moreover, the basic queue management system in bank precondition was the existence of at least one conciliation with the bank, since research is aimed at providing information about the business on the factors mentioned above and highlighting the critical points on which the firm will have to make corrective moves. Once the way of collecting the data has been determined, the place where the investigation was conducted was randomly chosen and communicated by mrs murasaki. To clarify that in order to better compare comparative results, it was decided after a discussion with the supervisor and mrs murasaki that the survey should be carried out in two branches of the bank using an equal sample of people per bank for comparisons and similarities. And to investigate the reasons for the satisfaction of specific stores.

The research, therefore, was held at two branches of burbank erasmus in the prefecture of medallion, the first was the central store located in the center of medallion and more specifically on august th and the second branch is located in new. The time at the new store was on tuesday, october nd, from am up to, where that day was a peak day, as at the end of each month and at the beginning of the next visit the bank is the largest part of the clientele, and at the store on august on wednesday, october,, the same hours.